Partner Levels & Certification


Sales Requirement

Have outbound sales representatives that practice a face-to-face selling model

Technical Support and Maintenance

Silver partner provides initial customer contact and Applied Identity provides follow up Level 1 support and maintenance.


Sales Requirement

Have outbound sales representatives that practice a face-to-face selling model

Pre-Sales Support

Provide end users with pre-sales support with networking design, configuration, and troubleshooting.

Post-Sales Support

Offer standard installation and configuration services, directly or through a third party

Act as first line customer support for all hardware and software warranty issues

Technical Support and Maintenance

Gold partner provides Level 1 support and maintenance and Applied Identity provides Level 2 support.


Sales Requirement

Have outbound sales representatives that practice a face-to-face selling model

Pre-Sales Support

Provide end users with pre-sales support with networking design, configuration, and troubleshooting.

Post-Sales Support

Offer standard installation and configuration services, directly or through a third party

Act as first line customer support for all hardware and software warranty issues

Services & Support

Resell Applied Identity branded services and invoice the end-user

Handle all aspects of the support contract renewal with the end-user

Platinum Reseller Partner benefits include all of the benefits of the Gold Reseller Program plus:

Technical Support and Maintenance

Platinum Partner provides Level 1 support and maintenance and Applied Identity provides Level 2 support.